Refund and Cancellation Policy
Effective September 4, 2026 · Last updated September 4, 2026
This policy explains how billing, cancellation and refunds work for paid Plaibook plans. It forms part of our Terms of Service. Paid plans are sold by Plaibook Technologies, Inc. and processed by Stripe, Inc.
1. Billing cycles and renewal
Coach and Coach+ are billed in advance, monthly or yearly, on the day you subscribe and on the same day of each renewal period. Each period renews automatically at the then-current price unless you cancel before the renewal date. Yearly plans include two months free compared with paying monthly.
2. How to cancel
Open Settings, then Plan and usage, and choose Cancel. Your plan stays active until the end of the period you have already paid for, then moves to the Free plan. You keep your data, and you can resume any time before the period ends without being charged again. You may also cancel by emailing us from the address on your account; we process email cancellations within two business days and confirm by email.
3. Refund on a first purchase
If Plaibook is not right for you, email us within 14 days of your first paid charge and we will refund it in full. This applies once per Club and does not apply to renewals or to charges after a plan change.
4. Renewals and unused time
We do not issue prorated refunds for unused time after a renewal, except where required by the law where you live, or where the charge resulted from our error (for example a duplicate charge, a plan change applied incorrectly, or a charge after a confirmed cancellation). Contact us and we will put it right.
5. Upgrades, downgrades and period changes
Plan and billing-period changes take effect immediately. When you move up, the prorated difference for the rest of the current period is charged to your card right away. When you move down, or switch between monthly and yearly billing, the unused part of what you already paid becomes a credit on your account that is applied to your next invoices; it is not paid out as a refund unless the law where you live requires it. The Settings page shows exactly what is charged or credited before you confirm.
6. Failed payments
If a renewal payment fails we retry it over the following days and email you. Paid features stay available for a seven-day grace period. If the payment still fails, the Club moves to the Free plan until a payment method is updated. No data is deleted.
7. Club, College and Pro plans
Club, College and Pro plans are invoiced under a written order form or agreement. Its cancellation, term and refund terms take precedence over this page.
8. Consumers in the EU and UK
If you are a consumer in the European Union or the United Kingdom you have a statutory right to withdraw from a purchase within 14 days. By starting a paid plan you ask us to begin providing it immediately; if you withdraw within 14 days we refund the charge less a proportionate amount for the days already used, unless our 14-day first-purchase refund above gives you more.
9. Chargebacks
Please contact us before disputing a charge with your bank; we resolve billing mistakes quickly. A chargeback on a valid charge may lead to the Club being moved to the Free plan until it is resolved.
10. Taxes and currency
Prices are in US dollars and exclude taxes. Where we are required to collect sales, VAT or similar taxes they appear on your invoice. Refunds are made to the original payment method in the original currency; your bank may apply its own exchange rate or fees.
11. How to request a refund
Email support@plaibook.soccer from the address on your account with your Club name and the charge you are asking about. We reply within two business days. Approved refunds are issued through Stripe and usually appear within 5 to 10 business days depending on your bank.